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FAQ’s

Can I look around any of the homes?

Yes, we encourage all prospective residents and their families to visit the home and if possible spend some time with us, before coming to a decision. Although you are welcome any time, an agreed time would enable either the Home Manager or a senior member of staff to be available.

Is there funding available to assist with care fees?

Depending on your financial situation, your local authority may pay for some of the costs of your care. This depends on a means test of your savings and assets, including any income from your pension or benefits, and the value of your home. 

In England if you have more than £23,250 you have to fully fund your care until your capital drops below this amount.

Will there be activities to enjoy in my care home?

Yes, we have an activities calendar in each of our care homes.  When you come to live with us we will spend time getting to know how you would like us to assist you enjoying your retirement.

Is there a choice of food and do you cater for special diets?

Yes. Each resident has an individual care plan, which includes food choices and dietary needs. We will work closely with you to find out their likes and dislikes.  If they don’t like any of the options we will always try to provide a suitable alternative.  We work hard to ensure our menus are balanced and nutritious, and meals are produced on site using fresh ingredients every day.

Can I leave the home for holiday periods?

You can arrange to go on holiday, stay with family or friends, just as you did previously.

What laundry facilities are there?

We provide a laundry service in the home. Bed linen is always changed on a weekly basis. Personal clothing can be laundered as and when you require it. All clothing will need to be labelled.

Can I bring personal belongings?

We like our residents to personalise their rooms with their own memorabilia like pictures, ornaments and other small items. Some larger items like bed, cupboard, dressing table etc, can be discussed with the Manager before admission.

Are there any visiting times?

We do not believe that there should be set visiting times and family and friends can come and go as they please. However, it is advisable to avoid early mornings and mealtimes wherever possible.

I am alone in my room and need assistance, what would happen?

All communal areas, bathrooms, bedrooms and toilets are fitted with call bells. Once the call bell is pushed, this signals an alarm and a light on the control panel of which all staff are familiar. This will tell a member of the staff team to respond to your call as soon as possible.

Are there any restrictions that affect me?

Restrictions are kept to a minimum and you have the freedom to choose your own lifestyle, so long as this does not infringe on the rights of others. Our philosophy is to make our Home as flexible as possible. There are no set times for getting up and going to bed. Some residents like to rise early, others prefer a lie in.